Privacy Policy

We are concerned about the protection of personal data. We are committed to ensuring the highest level of protection for your personal data in accordance with the European and Belgian regulations that are applicable in this matter.

For all information on the protection of personal data, you can also consult the website of the Belgian Data Protection Authority http://www.privacycommission.be/fr

1. Who is the data controller of my personal data?

SCAK SARL Head office
: Boulevard Nyamwisi n°61 – Beni | Nord-KIvu

Director-Manager: Guillain MalionaTel
: +243 998 29 84 69E-mail
: guillain.maliona@scakcongo.com

2.Why does SCACK SARL collect my personal data?

SCACK SARL uses your personal data mainly for the following purposes:

• Management of requests and customer relations
• The personalization of our services and the messages we send you
• Fight against fraud
• The security of our site
• Personalization of online advertising (targeted advertising)
• Customer knowledge and statistics and performance of our site

3. What personal data is collected about me? Which data?

We collect and process in particular your name, first name, address, email address, password, telephone number, IP address, connection data and navigation data, order history, preferences and interests, products consulted, delivery incidents, complaints.

4. When is this data collected?

We collect the information you provide to us when:

• you create your customer account on our site
• you place an order on our site
• you browse our site and consult products
• you participate in a game or contest
• you contact our Customer Service
• you write a comment
• you are viewing our ads.

5. What communications am I likely to receive?

Notifications and newsletters.

6. On what legal basis and for what period of time are my personal data processed?

The processing of your personal data is justified on different grounds) depending on the use we make of the personal data. Below are the legal bases and retention periods we apply to our main processing operations.

Legal basis for processing
SCACK SARL collects and processes your data for specific and legal purposes. The processing of your data is largely carried out within the framework of the contract of sale concluded between you and SCACK SARL. Certain treatments are then carried out to answer legitimate interests such as, for example, our tax or accounting obligations.

Retention
PeriodsMost data (e.g., your customer account information and order history) is retained for a period of 5 years after your last activity (e.g., purchase, login to your account, or expiration of a contract or warranty). Your data is then archived with restricted access for an additional 5 to 10 years, for limited purposes and authorized by law (payment, warranty, disputes …). After this period, they are deleted.

Who are the recipients of my data?
The data which we collect can be transmitted to the service providers (subcontractors) – to which SCACK SARL calls for the realization of its services within the framework of the purposes mentioned above for example for the management, the execution, the treatment, the payment of your orders, as well as for marketing operations.

To find out the current list of group entities that may receive your data, you can make a request.

Sharing data with third parties

For advertising targeting: We inform you that we may communicate some of your non-identifying data to partners, such as customer profiles (socio-demographic data), cookies or technical identifiers without it being possible for them to identify you in a nominative way for the purpose of advertising targeting on our site or on third party sites (see also the section on cookies and advertising targeting) or to improve our customer knowledge.

You can also set your cookie preferences to directly manage cookies related to ad targeting from the cookie information page.

7. How can I express my choices about the use of my data?

You may withdraw your consent or object to the uses of your data described above at any time:

• when you subscribe to our newsletter
• then at any time

8. What are my rights regarding the use of personal data?

In accordance with the regulations on the protection of personal data, you can exercise your rights (access, rectification, deletion, opposition, limitation and portability if applicable) by email to guillain.maliona@scakcongo.com.

You also have the right to lodge a complaint with the Data Protection Authority on their website www.privacycommission.be.

9. What about the personal data of minors?

The services of Image & Communication are not intended for minors and consequently SCACK SARL does not process data specifically concerning minors.

For example we do not create marketing profiles in connection with minors.

It is up to the parents and any person exercising the parental authority to decide if their minor child is authorized to use the services of SCACK SARL.

10. Which use of the data in connection with the Social Networks?

The use of the social networks and the services of SCACK limited liability company in connection with these social networks is likely to involve a collection and an exchange of certain data between the social networks and SCACK limited liability company.

We invite you to consult the policies of protection of the personal data of the social networks in order to take note precisely of information which is collected by the social networks and which can be transmitted to SCACK SARL in connection with its sites and applications as well as the purposes of use of your data, in particular with advertising purposes.

You will be able to parameterize directly on the social networks the access and the confidentiality of your data.

SCACK SARL collects for its account certain information and personal data in connection with your activity on the pages of the social networks.

These data are used for advertising purposes to improve our commercial relationship and the advertising which is addressed to you in order to offer a personalized and social experiment to you.

The information collected by SCACK SARL for its own account through the sites or services SCACK SARL in connection with the social networks is governed by the present conditions.

On the other hand, SCACK SARL is not responsible for the use which is made of your data by the social networks for their own account.

11. What cookies are used for advertising targeting?

We use tracking technologies, including cookies, to tailor advertising to your needs and interests on our sites or those of our partners.

Please see our Cookie Policy page for detailed information on the use of cookies and similar technologies and to see what choices you have.